It is your responsibility to inspect your order at the time of delivery!
Do not sign for delivered items if you have not inspected and confirmed the order is complete and clear of damages. All shortages and damages MUST be noted on the shipping document(s). If this information is not noted on the shipping documents once received, any shortages or damages will not be the responsibility of General Plastics.
If you receive an order that is missing items:
Make a note of the shortage on the shipping document. Determine if the shortage is the fault of the shipping company or General Plastics.
If you received damaged items:
Receive the damaged items and mark each damaged piece on the shipping document. You then must file a claim with the shipping company to be reimbursed for the value of the damaged items.
If you find concealed (minor, hard to notice) damages after noting on the receiving document that the delivery was complete and undamaged, most freight companies will allow you to file a claim within ten (10) days from the delivery date.
GENERAL PLASTICS WILL NOT BE HELD RESPONSIBLE FOR ITEMS DAMAGED DURING SHIPPING. THE CUSTOMER IS RESPONSIBLE FOR INSPECTING ALL DELIVERIES FOR DAMAGES BEFORE SIGNING THE SHIPPING DOCUMENTS AND RELEASING THE DRIVER OF THE SHIPPING COMPANY.
If your order is short and it is proven to be an error made by General Plastics, or, if we have shipped you an incorrect item, we will work to resolve the problem immediately.